The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution
Estimated value
—
Awarded value
—
Suppliers
1
Lots
1
Published
20 Feb 2023
Description
The Council has awarded a contract for the Supply, Implementation, Licenses and ongoing Support and Maintenance from 20 February 2023 to 19 February 2026 with the option to extend for a further period of up to 36 months renewable on an annual basis. This is not a call for competition
Scope
- Reference
- CCBC/PS2219/22/RG
- Commercial tool
- Standalone contract
- Contract dates
- 03 Jul 2022 to 03 Jul 2027
The contact will be renewed prior to its expiry date and renewed or extended
- Main category
- services
- CPV classifications
- 7225310072000000
- Contract locations
- UK
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Tender Response | 20 | quality | — |
| System/technical demonstration | 50 | quality | — |
| — | 30 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
—
Contract end
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Awarded suppliers· 1 supplier
Awarded —
Other contracts from Caerphilly County Borough Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Hornbill Service Management· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| ITSM Solution | contract | £121k | 16 Jan 2026 |
| IT Services management (Hornbill) | contract | £82k | 26 Jun 2025 |
| IT Services management (Hornbill) | contract | £82k | 01 Apr 2025 |
| RPH - Service Desk System | contract | £92k | 09 Feb 2024 |
| IT Service Management Software | contract | £37k | 08 Dec 2023 |
| Case Management/CRM System | contract | £431k | 28 Sept 2023 |
| Satisfaction Survey Maintenance | contract | £31k | 14 Jun 2023 |
| Enterprise Service Management Tool | contract | £500k | 06 Feb 2023 |
| Hornbill Service Manager | contract | £28k | 09 Nov 2022 |
| FHFT-Digital Services-2022- Helpdesk Licenses | contract | £83k | 18 May 2022 |