At a glance · for buyers and watchdogs
Institute of Customer Service has won £304k across 10 public-sector buyers, with 4 live contracts. No active Companies House risk flags.
Why: top buyer HM Land Registry at 19% · 0 active risk flags · 0 modifications.
ESG & policies vault · 0/5
Key governance & sustainability policies. Published documents link out; missing ones are greyed.
Capabilities
What this supplier does, where they sit, who they sell to.
- HMLR701091 - Membership for the Institute of Customer Service
Extracted automatically from instituteofcustomerservice.com on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.
Case studies
Delivery stories the supplier has published, with sector and outcome.
No case studies yet
Once a claimed supplier publishes delivery stories — the buyer, the sector, what was delivered and the outcome — they appear here.
Buyer references
Named public-sector contacts who have agreed to act as a reference.
No buyer references yet
Public-sector buyers can confirm they'll act as a reference for this supplier. Confirmed references — with the contract they relate to — show here.
Accreditations & memberships · 2
Credentials listed on the supplier’s website. Not yet checked against issuer registers.
Extracted automatically from instituteofcustomerservice.com on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.
KPI performance
Delivery, budget and satisfaction scores reported quarterly by buyers.
No verified KPI scores yet
Once buyers report contract KPIs — delivery on time, on budget, satisfaction, adoption and accessibility — a weighted grade and breakdown appear here.
Contracts · 4 live · 9 historic
Pulled from Contracts Finder & Find a Tender. Most recent first.
| Title | Buyer | CPV | Awarded | Value | Term | Status |
|---|---|---|---|---|---|---|
| HM Land Registry | 98100000 | 01 Apr 2025 | £57k | 3 yrs | Live | |
| DfT, Driver and Vehicle Licensing Agency | 73000000 | 01 Aug 2024 | £28k | 2 yrs | Live | |
| UK Hydrographic Office | 79900000 | 01 Nov 2022 | £26k | 3 yrs | Closed | |
| Department for Work & Pensions | 79900000 | 01 Mar 2022 | £35k | 2 yrs | Closed | |
| NS&I | 79310000 | 01 Feb 2022 | £33k | 2 yrs | Closed | |
| Crown Commercial Service | 79330000 | 12 Oct 2021 | £11k | 1 mo | Closed | |
| DVLA - Driver & Vehicle Licensing Agency | 73000000 | 02 Aug 2021 | £17k | 2 yrs | Closed | |
| Driver and Vehicle Licencing Agency | 73000000 | 02 Aug 2021 | £8k | 12 mo | Closed | |
| Radioactive Waste Management Ltd. | 73000000 | 06 Jul 2021 | £17k | 2.1 yrs | Closed | |
| DVLA - Driver & Vehicle Licensing Agency | 79300000 | 06 Sept 2018 | £23k | 3 yrs | Closed |
Top buyers · 10 buyers · top 3 = 48%
Share of awarded value. Concentration fires above 40% for any single buyer.
Geography
Distribution of awarded value by buyer region.
Peers
Suppliers with overlapping CPVs & buyers (last 24m). Institute of Customer Service highlighted.
| Supplier | SME? | Awarded · 24m | Contracts |
|---|---|---|---|
| Yes | £19.9m | 1 | |
| No | £10.4m | 1 | |
| No | £4.1m | 1 | |
| No | £3.3m | 7 | |
| Yes | £3.0m | 2 | |
IO Institute of Customer Service | No | — | — |
Red flags · 0 active
Automated scan of Companies House status, charges and insolvency records.
Compliance scorecard
Derived from Companies House filings — not a full supplier-assurance check.
Modifications
Variations to awarded contracts logged under Procurement Act 2023 s.74.
No modifications recorded
No published contract variations for this supplier. Modification notices appear here as they are issued under the Procurement Act 2023.
News mentions
UK trade press & nationals, matched to this supplier.
No news mentions found
We haven't matched any recent UK press coverage to this supplier. Mentions appear here automatically as they're published.
Companies House
Live sync — registered details, directors, PSC and SIC codes.
Registered details
- Company no.
- 03316394
- Status
- Active
- Type
- Private Limited Guarant Nsc Limited Exemption
- Incorporated
- 11 Feb 1997
- Reg. office
- Ground Floor 4, Gainsford Street, London, SE1 2NE
- SIC codes
- 94120
- Last accounts
- 31 Mar 2025
- Next accounts due
- 31 Dec 2026
Directors & PSC
- STARR, Jacqueline — directorAppointed 01 Oct 2024
- ARMAH, Winifred Naa Deedei — secretaryAppointed 17 Jul 2024
- PITT, Christopher John — directorAppointed 05 Jun 2024
- MACLEOD, David Torquil — directorAppointed 01 Feb 2023
- EDWARDS, Graham Winston — directorAppointed 13 Jul 2022
- FELL, Shirley Elizabeth — directorAppointed 20 Jul 2016
Financial
Filed accounts from Companies House.
No financial filings on record
Turnover, profit and headcount appear here once audited or micro-entity accounts are filed at Companies House.
Org tree
Group structure and ownership.
Independent. No parent company or subsidiaries recorded at Companies House for this entity.
Social value
Commitments mapped to the Government Social Value Model themes.
No social-value commitments yet
Jobs, skills, environmental, inequality and community commitments appear here once a claimed supplier attributes them to awarded contracts, or once we detect them on the supplier’s website.