ScotRail Customer Contact Centre
Estimated value
—
services
Awarded value
—
Suppliers
1
Lots
1
1 awarded
Published
14 Nov 2025
Other contracts from ScotRail Trains Limited· 10
Most recent notices published by the same contracting authority.
| Title | Type | Value | Published |
|---|---|---|---|
| SR0558 Driver Advisory System | contract | — | 12 May 2026 |
| SR437 - Managed Printing Service | contract | — | 08 Apr 2026 |
| PIN for ScotRail's Facilities Management Services | contract | — | 30 Mar 2026 |
| Supply and Delivery of Bulk Fuels | contract | £25.0m | 19 Mar 2026 |
| ScotRail Staff Uniforms | contract | — | 04 Mar 2026 |
| Marketing Media Buying Framework | contract | — | 04 Mar 2026 |
| On Train Hospitality Services | contract | — | 04 Mar 2026 |
| On Train Hospitality Services | contract | — | 03 Mar 2026 |
| ScotRail suburban fleet (EMU and BEMU) financier procurement | contract | — | 27 Feb 2026 |
| Train Services Agreement relating to the maintenance of Class 385 Train Units | contract | — | 18 Feb 2026 |
Other contracts awarded to Teleperformance Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Retention, storage and subsequent deletion of data relating to 119 VBS | contract | — | 26 Feb 2026 |
| Outsourced Services | contract | — | 02 Oct 2025 |
| Outsourced Services | contract | — | 22 Sept 2025 |
| Retention, storage and subsequent deletion of data relating to 119 VBS | contract | — | 20 May 2025 |
| GB-Glasgow: Contact Centre Services | contract | £82.6m | 15 Apr 2025 |
| Get into Teaching Information Service | contract | — | 29 Jul 2024 |
| Get into Teaching Information Service | contract | £44.8m | 29 Jul 2024 |
| Universal Credit Targeted Case Review Resource Augmentation | contract | £694.0m | 12 Jul 2024 |
| Citizen Facing Contact Centre Services | call off | £28.0m | 26 Oct 2023 |
| Extension to Enquiry Handling Service for the Go For It Programme | contract | — | 03 May 2023 |