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LO
ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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496 noticesopen · sorted by deadline ascending
Page 15 of 25
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
4d
03 Jul
£210k
Estimated
Tender
FTS · Services
CY
Comisiynydd y Gymraeg
Gwasanaethau Cefnogi TG / IT Support Services
IT services· Published 29 May
4d
03 Jul
£250k
Estimated
Tender
FTS · Works
HC
Herefordshire Council
Tender for the provision of a modular build at Weobley High School, Weobley, Herefordshire
Construction work· Published 05 Jun
4d
03 Jul
£80k
Estimated
Below-thresh.
FTS · Services
RC
Rutland County Council
Provision of Security Systems Maintenance and Management Services in Rutland
Security & defence· Published 29 May
4d
03 Jul
£112k
Estimated
Tender
FTS · Works
NW
North Warwickshire Borough Council (NWB)
NWB - Refurbishment of 2 play areas
Construction work· Published 08 May
4d
03 Jul
£1.5m
Estimated
Tender
FTS · Works
HG
HOME GROUP LIMITED
Framework for Planned Works in London
Construction work· Published 24 Jun
4d
03 Jul
£750k
Estimated
Tender
CF
TC
Tameside College
CA18034 - Tameside College - Contractor for Portal Framed Building
Construction work· Published 15 Jun
4d
03 Jul
£300k
Estimated
Tender
FTS · Works
BM
Barnsley Metropolitan Borough Council
Princess Street & Longsight Road Damp Remedial Works
Construction work· Published 02 Jun
4d
03 Jul
£40.0m
Estimated
Tender
FTS · Services
LA
LEIGH ACADEMIES TRUST
LAT - Energy Advisor and Procurement Services Consultant Framework
Architecture & engineering· Published 03 Jun
4d
03 Jul
£1.4m
Estimated
Tender
FTS · Works
LB
London Borough of Sutton
Provision of Carshalton and Clockhouse Retrofit Works (Sutton Housing Partnership)
Construction work· Published 05 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
WM
West Midlands Fire and Rescue Authority
Legionella and Water Monitoring Services 2026
Sewage & refuse· Published 03 Jun
4d
03 Jul
£210k
Estimated
Tender
FTS · Services
CY
Comisiynydd y Gymraeg
Gwasanaethau Cefnogi TG / IT Support Services
IT services· Published 25 Jun
4d
03 Jul
£130k
Estimated
Tender
FTS · Works
CC
City & County of Swansea
Contract for Clwyd Primary School Rewire
Construction work· Published 19 Jun
4d
03 Jul
£1.0m
Estimated
Tender
FTS · Works
WN
West Northamptonshire Council
Royal and Derngate Theatre Works
Construction work· Published 04 Jun
4d
03 Jul
£130.0m
Estimated
Tender
FTS · Services
ED
East Devon District Council
ED0389-25 Delivery of District Heating to the Cranbrook Expansion Areas by an ESCo
Construction work· Published 08 May
4d
03 Jul
—
Estimated
Tender
FTS · Works
CH
Citizen Housing Group Ltd
2025 - 1079 Pitched Roofing Upgrade Project at Abberley Close, Redditch
Construction materials· Published 05 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
TW
THAMES WATER UTILITIES LIMITED
Bio Recycling
Transport equipment· Published 02 Jun
4d
03 Jul
£200k
Estimated
Tender
FTS · Works
WC
Wrexham County Borough Council
Supply and Installation of Esless Lane Cycleway Bridge
Construction work· Published 05 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
DC
Durham County Council
Weighbridge Test Unit Hire up to 44,000 kg
Architecture & engineering· Published 01 Jun
4d
03 Jul
£1.5m
Estimated
Tender
FTS · Services
PC
PLYMOUTH COMMUNITY HOMES LIMITED
Recruitment Agency PSL
Business services· Published 13 Apr
4d
03 Jul
£210k
Estimated
Tender
FTS · Services
CY
Comisiynydd y Gymraeg
Gwasanaethau Cefnogi TG / IT Support Services
IT services· Published 04 Jun
Page 15 of 25
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