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165,209 noticesclosed · sorted by publication date

Page 386 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

21 Feb

£300k

Estimated

Closed

West Northamptonshire Council

Genealogy Services

Other services· Published 24 Jan

CLOSED

24 Feb

£2.3m

Estimated

Closed

Lincolnshire County Council

Transitional Care Beds 2025.

Health & social· Published 24 Jan

CLOSED

24 Jan

£360.0m

Estimated

Closed

FTS · Services

Forestry England (on behalf of Forestry Commission)

Forestry England Treetop Walkway Experiences

· Published 24 Jan

CLOSED

24 Apr

—

Estimated

Closed

Norfolk County Council

SEND Mediation and Disagreement Resolution

Health & social· Published 24 Jan

CLOSED

28 Feb

£10.0m

Estimated

Closed

Medway Council

Civil & Structural Engineering Consultancy Services Framework 2025-29

Architecture & engineering· Published 24 Jan

CLOSED

17 Feb

—

Estimated

Closed

North Northamptonshire Council

North Northamptonshire Council - Residential and Nursing Care Homes Services Reopening (DPS)

Health & social· Published 24 Jan

CLOSED

24 Feb

—

Estimated

Closed

Cheshire West and Chester Council

Home Improvement Agency Market Engagement

Repair & maintenance· Published 24 Jan

CLOSED

24 Feb

—

Estimated

Closed

Cheshire West and Chester Council

Homeless Support Market Engagement

Other services· Published 24 Jan

CLOSED

07 Feb

£20k

Estimated

Closed

Bradford Teaching Hospitals NHS Foundation Trust

BTHE2416 Maintenance Contract CCTV & Security Systems

Repair & maintenance· Published 24 Jan

CLOSED

24 Feb

—

Estimated

Closed

Norse Commercial Services Limited

Design & Build of Skatepark at Clements Hall, Hawkwell, Essex

Construction work· Published 24 Jan

CLOSED

24 Feb

—

Estimated

Closed

Merseytravel

Provision and Development of Fire Risk Assessments and Related Services

Architecture & engineering· Published 24 Jan

CLOSED

24 Feb

—

Estimated

Closed

Cheshire West and Chester Council

Housing Management Market engagement

Repair & maintenance· Published 24 Jan

CLOSED

06 Feb

£85k

Estimated

Closed

ENTERPRISE CHESHIRE AND WARRINGTON

The Development of a North West Skills Mapping Plan (Regional Skills Pilot: Cheshire West and Chester)

Business services· Published 23 Jan

CLOSED

14 Feb

£22k

Estimated

Closed

North York Moors National Park Authority

Linking Levisham Grazing Assessment

Sewage & refuse· Published 23 Jan

CLOSED

07 Mar

—

Estimated

Closed

Barton Stacey Primary School

Hampshire Primary Cluster 4 Catering Tender

Hotel & restaurant· Published 23 Jan

CLOSED

12 Feb

—

Estimated

Closed

HS1 Ltd

Call for Competition - St Pancras Enhancement Project RIBA 2 Design and Operational Concept Feasibility Study

Architecture & engineering· Published 23 Jan

CLOSED

24 Feb

£25k

Estimated

Closed

Food Standards Agency

Our Food 2024 and 2025 Typeset & Design

Business services· Published 23 Jan

CLOSED

24 Feb

—

Estimated

Closed

THE UNIVERSITY OF BIRMINGHAM

Provision of Occupational Health Physician for the University of Birmingham

Health & social· Published 23 Jan

CLOSED

28 Feb

£12.0m

Estimated

Closed

EU SUPPLY LIMITED

IDS Staffing Framework

IT services· Published 23 Jan

CLOSED

27 Feb

—

Estimated

Closed

EU SUPPLY LIMITED

Civil Parking Enforcement Back Office System

Other services· Published 23 Jan

Page 386 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025