contract_15741 - Contact Centre for DBS
Estimated value
£28.0m
Awarded value
£28.0m
Awarded 01 Oct 2023
Suppliers
1
Lots
1
1 awarded
Published
09 Jul 2025
Deadline 26 Apr 2023
Description
Contact Centre for DBS
Scope
- Reference
- tender_337755/1498340
- Total value
- £28,000,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Oct 2023 to 30 Sept 2028
- CPV classifications
- 79512000
Submission & procedure
- Submission deadline
- 26 Apr 2023, 10:59 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£28.0m
Award date
01 Oct 2023
Contract start
01 Oct 2023
Contract end
30 Sept 2028
Awarded to
HU
Awarded suppliers· 1 supplier
Awarded 01 Oct 2023 · Contract period 01 Oct 2023 — 30 Sept 2028
Award value
£28.0m
Other contracts from Home Office
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to HGS UK· 6
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Dispute Support - Enhanced Enquiries Service | contract | — | 13 May 2024 |
| Dispute Support - Enhanced Enquiries Service | contract | £1.3m | 13 May 2024 |
| Energy Bills Discount Scheme Operations Centre | contract | £2.0m | 20 Apr 2023 |
| Contract for the provision of contact centre services | contract | £8.0m | 30 Sept 2021 |
| COVID-19 Vaccination Helpline - Call Handling | contract | £13.6m | 18 Mar 2021 |
| Additional Call Centre Capacity | contract | — | 15 Feb 2021 |