Dispute Support - Enhanced Enquiries Service
Estimated value
£1.3m
Awarded value
£1.3m
Suppliers
1
Lots
1
Published
13 May 2024
Description
The Housing Ombudsman Service will be leveraging this procurement under the Crown Commercial Service - Outsourced Contact Centre and Business Services under the following Lots: Lot 1 - Contact Centre. The Invitation to Tender will be published only to suppliers that have registered under the agreement of the above Lots only.
Scope
- Reference
- BIP837719240
- Total value
- £1,300,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Apr 2024 to 30 Apr 2026
- CPV classifications
- 75112000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 14 Apr 2024, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.3m
Award date
14 Apr 2024
Contract start
30 Apr 2024
Contract end
30 Apr 2026
Awarded suppliers· 1 supplier
Awarded 14 Apr 2024 · Contract period 30 Apr 2024 — 30 Apr 2026
Other contracts from Housing Ombudsman
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to HGS UK· 6
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| contract_15741 - Contact Centre for DBS | contract | £28.0m | 09 Jul 2025 |
| Dispute Support - Enhanced Enquiries Service | contract | — | 13 May 2024 |
| Energy Bills Discount Scheme Operations Centre | contract | £2.0m | 20 Apr 2023 |
| Contract for the provision of contact centre services | contract | £8.0m | 30 Sept 2021 |
| COVID-19 Vaccination Helpline - Call Handling | contract | £13.6m | 18 Mar 2021 |
| Additional Call Centre Capacity | contract | — | 15 Feb 2021 |