Contract for the provision of contact centre services
Estimated value
£8.0m
Awarded value
£8.0m
Awarded 16 Sept 2021
Suppliers
1
Lots
1
1 awarded
Published
30 Sept 2021
Deadline 16 Aug 2021
Description
Contract for the provision of contact centre services
Scope
- Reference
- tender_281158/1001593
- Total value
- £8,000,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 25 Aug 2021 to 30 Mar 2022
- CPV classifications
- 64000000
Submission & procedure
- Submission deadline
- 16 Aug 2021, 8:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£8.0m
Award date
16 Sept 2021
Contract start
25 Aug 2021
Contract end
30 Mar 2022
Awarded to
Awarded suppliers· 1 supplier
Awarded 16 Sept 2021 · Contract period 25 Aug 2021 — 30 Mar 2022
Award value
£8.0m
Other contracts from Department for International Trade
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to HGS UK Ltd.· 6
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| contract_15741 - Contact Centre for DBS | contract | £28.0m | 09 Jul 2025 |
| Dispute Support - Enhanced Enquiries Service | contract | — | 13 May 2024 |
| Dispute Support - Enhanced Enquiries Service | contract | £1.3m | 13 May 2024 |
| Energy Bills Discount Scheme Operations Centre | contract | £2.0m | 20 Apr 2023 |
| COVID-19 Vaccination Helpline - Call Handling | contract | £13.6m | 18 Mar 2021 |
| Additional Call Centre Capacity | contract | — | 15 Feb 2021 |