Contact Centre as a Service
Corporate Officer of the House of CommonscontractFind a Tender ↗Ref ocds-h6vhtk-046a4d32014L0024active
Estimated value
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services
Awarded value
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Suppliers
1
Lots
1
1 awarded
Published
10 Jan 2025
Description
A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc).
Scope
- Reference
- PI1301657
- Commercial tool
- Standalone contract
- Main category
- services
- Contract locations
- Westminster
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 60 | quality | — |
| — | 40 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to
Awarded suppliers· 1 supplier
Awarded —
Award value
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Other contracts from Corporate Officer of the House of Commons
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to KERV EXPERIENCE LIMITED· 5
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Contact Centre Solution for Somerset Council | contract | £150k | 08 Jul 2025 |
| Contact Telephony Services | contract | — | 23 May 2025 |
| Customer Contact Centre Cloud Platform | contract | £1.1m | 22 Jan 2025 |
| His Majesty's Courts and Tribunals Contact Center as a Service | contract | £11.4m | 18 Nov 2024 |
| Contact Centre Software | contract | £235k | 01 Aug 2024 |