Contact Centre as a Service
Corporate Officer of the House of CommonscontractFind a Tender ↗Ref ocds-h6vhtk-046a4d32014L0024active
Estimated value
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services
Awarded value
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Suppliers
1
Lots
1
1 awarded
Published
10 Jan 2025
Description
A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc).
Scope
- Reference
- PI1301657
- Commercial tool
- Standalone contract
- Main category
- services
- Contract locations
- Westminster
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 60 | quality | — |
| — | 40 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to