Customer Contact Centre Cloud Platform
Estimated value
£1.0m
Awarded value
£1.1m
Awarded 11 Dec 2024
Suppliers
1
Lots
1
1 awarded
Published
22 Jan 2025
Deadline 12 Sept 2024
Description
This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
Scope
- Reference
- ENFLD001-DN723023-99090166
- Total value
- £1,000,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 21 Jan 2025 to 20 Jan 2030
- CPV classifications
- 48000000
Submission & procedure
- Submission deadline
- 12 Sept 2024, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.1m
Award date
11 Dec 2024
Contract start
21 Jan 2025
Contract end
20 Jan 2030
Awarded to