Customer Contact Centre Cloud Platform
Estimated value
£1.0m
Awarded value
£1.1m
Suppliers
1
Lots
1
Published
22 Jan 2025
Description
This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
Scope
- Reference
- ENFLD001-DN723023-99090166
- Total value
- £1,000,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 21 Jan 2025 to 20 Jan 2030
- CPV classifications
- 48000000
Submission & procedure
- Submission deadline
- 12 Sept 2024, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.1m
Award date
11 Dec 2024
Contract start
21 Jan 2025
Contract end
20 Jan 2030
Awarded suppliers· 1 supplier
Awarded 11 Dec 2024 · Contract period 21 Jan 2025 — 20 Jan 2030
Other contracts from London Borough of Enfield
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Kerv Experience Limited· 5
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Contact Centre Solution for Somerset Council | contract | £150k | 08 Jul 2025 |
| Contact Telephony Services | contract | — | 23 May 2025 |
| Contact Centre as a Service | contract | — | 10 Jan 2025 |
| His Majesty's Courts and Tribunals Contact Center as a Service | contract | £11.4m | 18 Nov 2024 |
| Contact Centre Software | contract | £235k | 01 Aug 2024 |