Contact Telephony Services
Estimated value
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Awarded value
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Suppliers
1
Lots
1
Published
23 May 2025
Description
Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract
Scope
- Reference
- STAR UID 14799
- Commercial tool
- Standalone contract
- Main category
- services
- CPV classifications
- 72000000
- Contract locations
- North West England
Award criteria
Criteria the buyer will use to evaluate bids.
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|---|---|---|---|
| — | — | price | — |
Submission & procedure
- Procedure
- Award procedure without prior publication of a call for competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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