His Majesty's Courts and Tribunals Contact Center as a Service
Estimated value
£6.7m
Awarded value
£11.4m
Awarded 31 Oct 2024
Suppliers
1
Lots
1
1 awarded
Published
18 Nov 2024
Deadline 06 Aug 2024
Description
A Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.
Scope
- Reference
- tender_373611/1426252
- Total value
- £6,699,861.21 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Oct 2024 to 29 Oct 2027
- CPV classifications
- 64200000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 06 Aug 2024, 10:59 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£11.4m
Award date
31 Oct 2024
Contract start
31 Oct 2024
Contract end
29 Oct 2027
Awarded to
Awarded suppliers· 1 supplier
Awarded 31 Oct 2024 · Contract period 31 Oct 2024 — 29 Oct 2027
Award value
£11.4m
Other contracts from Ministry of Justice
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Kerv Experience Limited· 5
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Contact Centre Solution for Somerset Council | contract | £150k | 08 Jul 2025 |
| Contact Telephony Services | contract | — | 23 May 2025 |
| Customer Contact Centre Cloud Platform | contract | £1.1m | 22 Jan 2025 |
| Contact Centre as a Service | contract | — | 10 Jan 2025 |
| Contact Centre Software | contract | £235k | 01 Aug 2024 |