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HS

HORNBILL SERVICE MANAGEMENT LIMITED

London
Large

Hornbill Service Management Limited specializes in Enterprise Service Management (ESM) and IT Service Management (ITSM) solutions, focusing on improving customer experience through digital interaction and automation.

hornbill.com ↗

Summary from the supplier’s website — unverified

Compare peers
Awarded
£2.1m
Live
5
Buyers
16
12m
—
At a glance
  • Quick answer
Profile
  • Social value
  • ESG & policies
  • Capabilities
  • Buyer references
  • Accreditations
Track record · verified
  • KPI performance
  • Contracts5 / 18
  • Top buyers16
  • Category mix
  • Geography
  • Peers5
Trust & risk
  • Red flags0
  • Compliance
  • Modifications
  • News
Company
  • Companies House
  • Financial
  • Org tree
Quick answer — HORNBILL SERVICE MANAGEMENT LIMITEDUpdated 20 Jul 2026

At a glance · for buyers and watchdogs

HORNBILL SERVICE MANAGEMENT LIMITED has won £2.1m across 16 public-sector buyers, with 5 live contracts. No active Companies House risk flags.

Why: top buyer Housing 21 at 24% · 0 active risk flags · 0 modifications.

Decision signals
0Active red flags
ActiveCompany status
5 of 18Live contracts
24%Top-buyer concentration
—Category exposure
0Contract modifications
If you're a buyer:CapabilitiesReferencesKPIComplianceWatchdog?FlagsModificationsConcentrationNews

Social value

Commitments mapped to the Government Social Value Model themes.

⚑ Self-reported
—

No social-value commitments yet

Jobs, skills, environmental, inequality and community commitments appear here once a claimed supplier attributes them to awarded contracts, or once we detect them on the supplier’s website.

ESG & policies vault · 0/5

Key governance & sustainability policies. Published documents link out; missing ones are greyed.

↔ Cross-checked
Net-zero planNot provided✓
Modern slavery statementNot provided✓
EDI policyNot provided✓
Anti-briberyNot provided✓
Data protectionNot provided✓

Capabilities

What this supplier does, where they sit, who they sell to.

◐ From website & notices
Services · 3
Enterprise Service ManagementTransform your customer experience with digital interaction and automated delivery. ↗IT Service ManagementGet full visibility and control over IT services and the infrastructure that supports them. ↗AutomationEmpower people across your organization to automate the work they do every day. ↗

Extracted automatically from hornbill.com on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Case studies · 1

Delivery stories from the supplier’s website. Clients are not yet cross-checked against award records.

◐ From supplier website
Transforming HR service with HornbillA case study detailing how Hornbill helped transform HR services. ↗

Extracted automatically from hornbill.com on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Buyer references

Named public-sector contacts who have agreed to act as a reference.

✓ Confirmed by buyer
—

No buyer references yet

Public-sector buyers can confirm they'll act as a reference for this supplier. Confirmed references — with the contract they relate to — show here.

Accreditations & memberships

Independently issued. Verification dates cross-checked against issuer registers.

↔ Cross-checked
—

No accreditations recorded

B-Corp, ISO, Cyber Essentials, Living Wage and similar credentials appear here once added by a claimed supplier and cross-checked against the issuing register.

KPI performance

Delivery, budget and satisfaction scores reported quarterly by buyers.

✓ Verified
84

No verified KPI scores yet

Once buyers report contract KPIs — delivery on time, on budget, satisfaction, adoption and accessibility — a weighted grade and breakdown appear here.

Contracts · 5 live · 13 historic

Pulled from Contracts Finder & Find a Tender. Most recent first.

✓ From notices
TitleBuyerCPVAwardedValueTermStatus
IT Services management (Hornbill)
Police, Fire & Crime Commissioner for Staffordshire7226000027 Apr 2025£82k12 moClosed
ITSM Solution
Devon and Somerset Fire and Rescue Authority4800000001 May 2025£121k3 yrsLive
IT Services management (Hornbill)
Police, Fire & Crime Commissioner for Staffordshire7226100025 Apr 2025£82k12 moClosed
RPH - Service Desk System
N H S Shared Business Services4800000005 Feb 2024£92k3 yrsLive
IT Service Management Software
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust4800000013 Dec 2023£37k12 moClosed
Case Management/CRM System
Warwickshire County Council4800000016 Oct 2023£431k4 yrsLive
Satisfaction Survey Maintenance
Joint Procurement Service for Surrey and Sussex Police4890000015 Jun 2023£31k12 moClosed
Enterprise Service Management Tool
Housing 217200000015 Dec 2022£500k5 yrsLive
Hornbill Service Manager
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust4800000013 Dec 2022£28k12 moClosed
FHFT-Digital Services-2022- Helpdesk Licenses
Frimley Health NHS Foundation Trust4800000021 Apr 2022£83k12 moClosed
Total live value £1.1m · mean award £118k1–10 of 18

Top buyers · 16 buyers · top 3 = 52%

Share of awarded value. Concentration fires above 40% for any single buyer.

✓ From notices
1
Housing 21
1 contract
24%
since 2022
2
Warwickshire County Council
1 contract
20%
since 2023
3
Cambridgeshire County Council
1 contract
8%
since 2021
4
Police, Fire & Crime Commissioner for Staffordshire
2 contracts
8%
since 2025
5
Southend-on-sea Borough Council
1 contract
7%
since 2020
6
Devon and Somerset Fire and Rescue Authority
1 contract
6%
since 2025
7
Academies Enterprise Trust
1 contract
5%
since 2022
8
N H S Shared Business Services
1 contract
4%
since 2024
9
Frimley Health NHS Foundation Trust
1 contract
4%
since 2022
10
Peterborough City Council
1 contract
3%
since 2021

Geography

Distribution of awarded value by buyer region.

✓ From notices
UK · schematic only
West Midlands4 contracts
56%
Eastern5 contracts
24%
South West1 contract
6%
South East2 contracts
6%
London1 contract
6%
North West1 contract
3%
Wales1 contract
0%

Peers

Suppliers with overlapping CPVs & buyers (last 24m). HORNBILL SERVICE MANAGEMENT LIMITED highlighted.

✓ From notices
SupplierSME?Awarded · 24mContracts
DE
Deloitte LLP
No£331.6m2
PC
PA Consulting
No£150.0m1
TS
Trustmarque Solutions Ltd
No£83.7m4
AT
Atamis Ltd
Yes£36.4m3
CU
CAPGEMINI UK PLC
No£33.8m2
HS
HORNBILL SERVICE MANAGEMENT LIMITED
No——
Compare peers →

Red flags · 0 active

Automated scan of Companies House status, charges and insolvency records.

✓ Verified
✓ Clean. No active risk signals from Companies House status, charges or insolvency records.

Compliance scorecard

Derived from Companies House filings — not a full supplier-assurance check.

↔ Cross-checked
Trading status
Active
Live at Companies House
Annual accounts
Up to date
Last made up to 31 Dec 2024
Confirmation statement
Up to date
Next due 29 Mar 2027
Outstanding charges
0
No charges registered
Insolvency history
None
No insolvency cases registered
Certifications (ISO, Cyber Essentials, Living Wage, B-Corp, modern-slavery) are supplier self-reported and appear once a claimed profile adds them.

Modifications

Variations to awarded contracts logged under Procurement Act 2023 s.74.

✓ From notices
±

No modifications recorded

No published contract variations for this supplier. Modification notices appear here as they are issued under the Procurement Act 2023.

News mentions

UK trade press & nationals, matched to this supplier.

◰

No news mentions found

We haven't matched any recent UK press coverage to this supplier. Mentions appear here automatically as they're published.

Companies House

Live sync — registered details, directors, PSC and SIC codes.

✓ Live sync

Registered details

Company no.
03033585
Status
Active
Type
Private limited
Incorporated
15 Mar 1995
Reg. office
86-90 Paul Street, 3rd Floor, London, EC2A 4NE
SIC codes
99999
Last accounts
31 Dec 2024
Next accounts due
30 Sept 2026

Directors & PSC

  • SWEENEY, Gerald James — director
    Appointed 23 Nov 2012
  • GILL, Lindsey Philip — secretary
    Appointed 03 Mar 2008
  • GILL, Lindsey Philip — director
    Appointed 03 Mar 2008
  • Hornbill Service Management Applications Limited — person with significant control
    ownership of shares 75 to 100 percent · voting rights 75 to 100 percent · right to appoint and remove directors

Financial

Filed accounts from Companies House.

↔ From Cos House
£

No financial filings on record

Turnover, profit and headcount appear here once audited or micro-entity accounts are filed at Companies House.

Org tree

Group structure and ownership.

↔ From Cos House
HORNBILL SERVICE MANAGEMENT LIMITED
03033585 · this company

Independent. No parent company or subsidiaries recorded at Companies House for this entity.