ITSM Replacement
Estimated value
£73k
Awarded value
£73k
Awarded 08 Jun 2021
Suppliers
1
Lots
1
1 awarded
Published
23 Aug 2021
Deadline 24 Mar 2021
Other contracts from ESSEX COUNTY FIRE & RESCUE SERVICE· 3
Most recent notices published by the same contracting authority.
| Title | Type | Value | Published |
|---|---|---|---|
| Voice Services Contract | contract | £190k | 23 Aug 2021 |
| Request for Information Competency Management System | contract | — | 08 Mar 2019 |
| Provision of a Human Resources and Organisational Development Business Solution | contract | £249k | 24 Feb 2017 |
Other contracts awarded to Freshworks Inc.· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027 | contract | £10k | 14 Apr 2026 |
| PAHT - ITSM Software Project | contract | £574k | 13 Apr 2026 |
| Workforce, Training and Education IT Service Desk | contract | £371k | 02 Apr 2026 |
| Service Desk Software - Knowledge Services & Library | contract | £39k | 02 Apr 2026 |
| Information Technology Service Management(ITSM) | contract | £144k | 02 Apr 2026 |
| GB-Hull: IT Service Desk | contract | £58k | 02 Apr 2026 |
| Contract Award for Freshworks ITSM Software | contract | £340k | 26 Jan 2026 |
| Contract for the provision of IBCA Digital Service Management Tooling | contract | £279k | 22 Dec 2025 |
| Freshservice Subscription | contract | £36k | 12 Dec 2025 |
| Service Management Tool - Support Hubs | contract | £479k | 04 Dec 2025 |