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165,209 noticesclosed · sorted by publication date

Page 376 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

24 Feb

£150k

Estimated

Closed

Trafford Council

Wharfside Strategic Masterplan

Architecture & engineering· Published 28 Jan

CLOSED

04 Feb

—

Estimated

Closed

BRISTOL & WESTON NHS PURCHASING CONSORTIUM

Request for Information (RFI) - Network Replacement Programme

Radio & TV equipment· Published 28 Jan

CLOSED

25 Feb

£150k

Estimated

Closed

London Borough of Hackney

Cargo Bike Share

Transport equipment· Published 28 Jan

CLOSED

28 Feb

£105k

Estimated

Closed

Leicester City Council

PAN2941 - Provision of Vehicle Plate Signage

Printed matter· Published 28 Jan

CLOSED

21 Feb

—

Estimated

Closed

Haslington Parish Council

Haslington - Grass Cutting Contract

Construction work· Published 28 Jan

CLOSED

07 Mar

—

Estimated

Closed

City of York Council

Westfield Primary School Heating & Windows

Construction work· Published 28 Jan

CLOSED

26 Feb

—

Estimated

Closed

Haslington Parish Council

Haslington - Floral Display Contract

Agriculture & forestry· Published 28 Jan

CLOSED

20 Feb

—

Estimated

Closed

UK SHARED BUSINESS SERVICES LIMITED

Employee Screening Services

Business services· Published 28 Jan

CLOSED

07 Feb

£11k

Estimated

Closed

Leicestershire Constabulary

Marketing of VRN Community Campaign

Business services· Published 28 Jan

CLOSED

07 Feb

£50k

Estimated

Closed

Science Museum Group

SIM Power Hall Historic Engine Contractor

Recreational & cultural· Published 28 Jan

CLOSED

18 Feb

£85k

Estimated

Closed

CORSERV SOLUTIONS LIMITED

Poundstretcher Penzance - Internal Partitions and Ceilings + In Wall Insulation

Construction work· Published 28 Jan

CLOSED

27 Feb

—

Estimated

Closed

Derbyshire Dales District Council

DDPT026 Reporting Accountant for Housing Benefit (Subsidy) Assurance Process (HBAP)

Business services· Published 28 Jan

CLOSED

28 Jan

—

Estimated

Closed

FTS · Supplies

City & County of Swansea

Supply of Baling Wire

· Published 28 Jan

CLOSED

14 Feb

£30k

Estimated

Closed

Medway Council

Crest School Concrete & Drainage works

Construction work· Published 28 Jan

CLOSED

28 Jan

£60k

Estimated

Closed

UNIVERSITY OF SHEFFIELD

Dynamic Purchasing System (DPS) for Creative Services

Printed matter· Published 28 Jan

CLOSED

24 Feb

£70k

Estimated

Closed

Tewkesbury Borough Council

Bin delivery and collection service

Transport services· Published 28 Jan

CLOSED

11 Feb

£20k

Estimated

Closed

CORSERV SOLUTIONS LIMITED

Pound Stretcher Penzance - External Metal Doors Supply & Install

Construction work· Published 28 Jan

CLOSED

28 Feb

—

Estimated

Closed

MIDLAND HEART LIMITED

MH 0099 Legal Services

Business services· Published 28 Jan

CLOSED

14 Mar

£1.8m

Estimated

Closed

Southend City Council

M2526-03 - Decent Homes - Kitchen, Bathroom and Electrical Rewires

Construction work· Published 28 Jan

CLOSED

28 Apr

—

Estimated

Closed

Milton Keynes Council

Milton Keynes City Council Supported Living Framework - Market Engagement

Health & social· Published 28 Jan

Page 376 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025