Contact Centre Services
Estimated value
—
services
Awarded value
—
Suppliers
1
1 SME
Lots
1
1 awarded
Published
17 Nov 2023
Description
The requirement is for the provision of Contact Centre Services to support TfW
Scope
- Reference
- C000702.00
- Commercial tool
- Standalone contract
- Contract dates
Option to extend for up to 12 months
- Main category
- services
- Contract locations
- Wales
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 70 | quality | — |
| — | 30 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
—
Contract end
—
Awarded to
Awarded suppliers· 1 supplier
Awarded —
Award value
—
Other contracts from Transport for Wales
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Journeycall Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Concessions Contact Handling Services | contract | £14.3m | 04 Mar 2026 |
| Oyster Cards Contact Handling Services | contract | £11.5m | 27 Feb 2026 |
| Oyster Cards Fulfilment Services | contract | £600k | 27 Feb 2026 |
| Out-of-Hours Customer Support Services | contract | — | 26 Nov 2025 |
| TfL 95743 Contact Centre Outsourced Services Framework | contract | — | 05 Oct 2023 |
| Batch 9 Call off Contract - Cycle Hire Contact Centre | contract | £2.5m | 03 Mar 2022 |
| National Contact Centre | contract | — | 12 Jan 2022 |
| TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production | contract | £8.7m | 06 May 2021 |
| Additional Call Centre Capacity | contract | — | 15 Feb 2021 |
| Batch 5 Oyster Correspondence | contract | £2.5m | 30 Nov 2018 |