National Contact Centre
Estimated value
—
services
Awarded value
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Suppliers
1
Lots
1
1 awarded
Published
12 Jan 2022
Description
Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email, letter processing and the management of Network Rail’s social media
Scope
- Reference
- ocds-h6vhtk-028a22
- Commercial tool
- Standalone contract
- Main category
- services
- CPV classifications
- 64220000
- Contract locations
- UK
Submission & procedure
- Procedure
- Negotiated procedure with prior call for competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to
Awarded suppliers· 1 supplier
Awarded —
Award value
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Other contracts from Network Rail Infrastructure Ltd
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Journeycall· 10
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