Oyster Cards Fulfilment Services
Estimated value
£600k
Awarded value
£600k
Awarded 15 May 2025
Suppliers
1
Lots
1
1 awarded
Published
27 Feb 2026
Deadline 30 Sept 2024
Description
Awarded contract for the provision of card Fulfilment for Transport for London's Oyster Card scheme.
Scope
- Reference
- TfL 96841 C
- Total value
- £600,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 25 Jul 2025 to 30 Jul 2029
- CPV classifications
- 30162000 79512000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 30 Sept 2024, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£600k
Award date
15 May 2025
Contract start
25 Jul 2025
Contract end
30 Jul 2029
Awarded to
Awarded suppliers· 1 supplier
Awarded 15 May 2025 · Contract period 25 Jul 2025 — 30 Jul 2029
Award value
£600k
Other contracts from Transport for London
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Journeycall Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Concessions Contact Handling Services | contract | £14.3m | 04 Mar 2026 |
| Oyster Cards Contact Handling Services | contract | £11.5m | 27 Feb 2026 |
| Out-of-Hours Customer Support Services | contract | — | 26 Nov 2025 |
| Contact Centre Services | contract | — | 17 Nov 2023 |
| TfL 95743 Contact Centre Outsourced Services Framework | contract | — | 05 Oct 2023 |
| Batch 9 Call off Contract - Cycle Hire Contact Centre | contract | £2.5m | 03 Mar 2022 |
| National Contact Centre | contract | — | 12 Jan 2022 |
| TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production | contract | £8.7m | 06 May 2021 |
| Additional Call Centre Capacity | contract | — | 15 Feb 2021 |
| Batch 5 Oyster Correspondence | contract | £2.5m | 30 Nov 2018 |