Journeycall Limited

Large enterpriseBusiness servicesUK · DundeeCompany No. SC202170

Journeycall Limited is a UK limited company, based in Dundee, incorporated in 1999. Has won 18 UK public-sector contracts worth £54.3m across 6 buyers, primarily Transport for London and business services work.

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Active contracts

no new awards in 30d

Contracted (12m)

£14.4m

▲ 19% vs prior 12m

Public buyers

stable this month

Top buyer share

100%

Transport for London

Buyer concentration

Each block sized by share of total award value. A dominant block signals dependency on one buyer.

Severe concentration. Top buyer alone = 100% of revenue.

Transport for London

£54.1m

100%

Transport for Wales Rail Limited (Utility Buyer)

£166k

TRANSPORT FOR LONDON FINANCE LIMITED

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Transport for Wales

—

Network Rail Infrastructure Ltd

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Contracts won · 18 total · 10 active · 8 expired

Every contract award published under the Procurement Act.

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Title	Buyer	Award type	Value	Awarded	Status
Concessions Contact Handling Services	Transport for London	Direct contract	£14.3m	17 Feb 2026	active
Oyster Cards Contact Handling Services	Transport for London	Direct contract	£11.5m	16 May 2025	active
Batch 1 Oyster Call and Fulfilment	Transport for London	Direct contract	£10.0m	01 May 2016	expired
TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production	Transport for London	Direct contract	£8.7m	16 Apr 2021	expired
Batch 3 Oyster Calls	Transport for London	Direct contract	£3.0m	01 May 2016	expired
Batch 9 Call off Contract - Cycle Hire Contact Centre	Transport for London	Direct contract	£2.5m	25 Jan 2022	expired
Batch 5 Oyster Correspondence	Transport for London	Direct contract	£2.5m	25 Sept 2018	expired
Call Off FourBatch 4 Cycle Hire	Transport for London	Direct contract	£1.1m	08 Nov 2016	expired
Oyster Cards Fulfilment Services	Transport for London	Direct contract	£600k	16 May 2025	active
Out-of-Hours Customer Support Services	Transport for Wales Rail Limited (Utility Buyer)	Direct contract	£166k	24 Nov 2025	active
TfL Contact Centre Framework	Transport for London	Shared contract	— lot total · 3 suppliers	01 Mar 2016	expired
TfL 91640 Customer Services Framework	TRANSPORT FOR LONDON FINANCE LIMITED	Shared contract	— lot total · 3 suppliers	01 Mar 2016	expired
Contact Centre Services	Transport for Wales	Direct contract	—	—	active
TfL 95743 Contact Centre Outsourced Services Framework	Transport for London	Direct contract	—	—	active
TfL 95743 Contact Centre Outsourced Services Framework	Transport for London	Direct contract	—	—	active

Showing 1–15 of 18

Journeycall Limited

Buyer concentration

Contracts won · 18 total · 10 active · 8 expired

Top buyers · by total award value

Award value — last 8 quarters

Category mix — CPV divisions

Geographic spread

Modifications received · scope growth on existing wins

Compliance scorecard

Financial health

Company information

Corporate structure

Companies House data

Peer suppliers

News mentions

Compliance scorecard

Financial health

Company information

Corporate structure

Journeycall Limited

Companies House data

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