con_22604 NLP and Webchat Services
Estimated value
£395k
Awarded value
£395k
Awarded 14 Jun 2022
Suppliers
1
Lots
1
1 awarded
Published
27 Sept 2023
Deadline 12 May 2022
Description
Cloud Software to provide support with AI enabled telephony and Chatbot Services
Scope
- Reference
- tender_290207/1262864
- Total value
- £395,067 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 14 Jun 2022 to 14 Dec 2023
- CPV classifications
- 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 12 May 2022, 11:01 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£395k
Award date
14 Jun 2022
Contract start
14 Jun 2022
Contract end
14 Dec 2023
Awarded to
Awarded suppliers· 1 supplier
Awarded 14 Jun 2022 · Contract period 14 Jun 2022 — 14 Dec 2023
Award value
£395k
Other contracts from Department for Education
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Inform Communications Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Revenues & Benefits Telephony/Chatbot Service | contract | £321k | 23 Feb 2026 |
| National Careers Service IVR/Webchat | contract | £984k | 15 Jul 2024 |
| Automated Telephony and Chatbot Services | contract | £66k | 09 Oct 2023 |
| Revenues and Benefits Telephone Information Service | contract | £26k | 09 Aug 2023 |
| Awarded - Supply of Automated Telephony and Additional Services | contract | £88k | 28 Jul 2023 |
| Inform 360 | contract | £61k | 18 Nov 2022 |
| NLP and Webchat Services | contract | £130k | 23 Dec 2020 |
| Provision of Automated Intelligent enabled Telephony and Searchbot Service | contract | £196k | 14 Dec 2020 |
| Self service solutions | contract | £76k | 15 Feb 2019 |
| Contract Surcharge | contract | £84k | 31 Jul 2018 |