Automated Telephony and Chatbot Services
Estimated value
£66k
Awarded value
£66k
Awarded 14 Aug 2023
Suppliers
1
Lots
1
1 awarded
Published
09 Oct 2023
Deadline 01 Aug 2023
Description
Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services. Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS). Direct award is permitted following due dilligence checks by the council.
Scope
- Reference
- NRW/20629
- Total value
- £65,805 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 13 Sept 2023 to 12 Sept 2025
- CPV classifications
- 48000000 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 01 Aug 2023, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£66k
Award date
14 Aug 2023
Contract start
13 Sept 2023
Contract end
12 Sept 2025
Awarded to
Awarded suppliers· 1 supplier
Awarded 14 Aug 2023 · Contract period 13 Sept 2023 — 12 Sept 2025
Award value
£66k
Other contracts from Norwich City Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Inform Communications Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Revenues & Benefits Telephony/Chatbot Service | contract | £321k | 23 Feb 2026 |
| National Careers Service IVR/Webchat | contract | £984k | 15 Jul 2024 |
| con_22604 NLP and Webchat Services | contract | £395k | 27 Sept 2023 |
| Revenues and Benefits Telephone Information Service | contract | £26k | 09 Aug 2023 |
| Awarded - Supply of Automated Telephony and Additional Services | contract | £88k | 28 Jul 2023 |
| Inform 360 | contract | £61k | 18 Nov 2022 |
| NLP and Webchat Services | contract | £130k | 23 Dec 2020 |
| Provision of Automated Intelligent enabled Telephony and Searchbot Service | contract | £196k | 14 Dec 2020 |
| Self service solutions | contract | £76k | 15 Feb 2019 |
| Contract Surcharge | contract | £84k | 31 Jul 2018 |