National Careers Service IVR/Webchat

Department for EducationcontractContracts Finder ↗Ref tender_439397/1367294SME suitableVCSE suitablecomplete

Estimated value

£1.7m

Awarded value

£984k

Awarded 13 Jun 2024

Suppliers

Lots

1 awarded

Published

15 Jul 2024

Deadline 14 Jun 2024

Description

Cloud Software service which is for providing support for the National Careers Service with AI enabled Telephony and Chatbot services.

Reference: tender_439397/1367294
Total value: £1,650,075 excluding VAT
Commercial tool: Standalone contract
Contract dates: 14 Jun 2024 to 13 Jun 2027
CPV classifications: 72000000
Particular suitability: Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£984k

Award date

13 Jun 2024

Contract start

14 Jun 2024

Contract end

13 Jun 2027

Awarded to

Full notice and award history for this contracting authority is on the buyer profile.

Cross-buyer view of this supplier's public-sector wins.

Title	Type	Value	Published
Revenues & Benefits Telephony/Chatbot Service	contract	£321k	23 Feb 2026
Automated Telephony and Chatbot Services	contract	£66k	09 Oct 2023
con_22604 NLP and Webchat Services	contract	£395k	27 Sept 2023
Revenues and Benefits Telephone Information Service	contract	£26k	09 Aug 2023
Awarded - Supply of Automated Telephony and Additional Services	contract	£88k	28 Jul 2023
Inform 360	contract	£61k	18 Nov 2022
NLP and Webchat Services	contract	£130k	23 Dec 2020
Provision of Automated Intelligent enabled Telephony and Searchbot Service	contract	£196k	14 Dec 2020
Self service solutions	contract	£76k	15 Feb 2019
Contract Surcharge	contract	£84k	31 Jul 2018