Provision of Automated Intelligent enabled Telephony and Searchbot Service
Estimated value
£196k
Awarded value
£196k
Awarded 04 Nov 2020
Suppliers
1
Lots
1
1 awarded
Published
14 Dec 2020
Deadline 03 Nov 2020
Description
The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.
Scope
- Reference
- DN515206
- Total value
- £195,504 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 04 Nov 2020 to 03 Nov 2023
- CPV classifications
- 48512000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 03 Nov 2020, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£196k
Award date
04 Nov 2020
Contract start
04 Nov 2020
Contract end
03 Nov 2023
Awarded to
Awarded suppliers· 1 supplier
Awarded 04 Nov 2020 · Contract period 04 Nov 2020 — 03 Nov 2023
Award value
£196k
Other contracts from Hull City Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to INFORM COMMUNICATIONS LTD· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Revenues & Benefits Telephony/Chatbot Service | contract | £321k | 23 Feb 2026 |
| National Careers Service IVR/Webchat | contract | £984k | 15 Jul 2024 |
| Automated Telephony and Chatbot Services | contract | £66k | 09 Oct 2023 |
| con_22604 NLP and Webchat Services | contract | £395k | 27 Sept 2023 |
| Revenues and Benefits Telephone Information Service | contract | £26k | 09 Aug 2023 |
| Awarded - Supply of Automated Telephony and Additional Services | contract | £88k | 28 Jul 2023 |
| Inform 360 | contract | £61k | 18 Nov 2022 |
| NLP and Webchat Services | contract | £130k | 23 Dec 2020 |
| Self service solutions | contract | £76k | 15 Feb 2019 |
| Contract Surcharge | contract | £84k | 31 Jul 2018 |