Self service solutions
Estimated value
£76k
Awarded value
£76k
Awarded 30 Sept 2018
Suppliers
1
Lots
1
1 awarded
Published
15 Feb 2019
Deadline 31 Jul 2018
Description
Self service solutions, automated telephony to support Revenue services
Scope
- Reference
- LANC001-DN393544-22314329
- Total value
- £76,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Dec 2018 to 01 Jan 2021
- CPV classifications
- 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 31 Jul 2018, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£76k
Award date
30 Sept 2018
Contract start
01 Dec 2018
Contract end
01 Jan 2021
Awarded to
Awarded suppliers· 1 supplier
Awarded 30 Sept 2018 · Contract period 01 Dec 2018 — 01 Jan 2021
Award value
£76k
Other contracts from Lancaster City Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Inform Communications plc· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Revenues & Benefits Telephony/Chatbot Service | contract | £321k | 23 Feb 2026 |
| National Careers Service IVR/Webchat | contract | £984k | 15 Jul 2024 |
| Automated Telephony and Chatbot Services | contract | £66k | 09 Oct 2023 |
| con_22604 NLP and Webchat Services | contract | £395k | 27 Sept 2023 |
| Revenues and Benefits Telephone Information Service | contract | £26k | 09 Aug 2023 |
| Awarded - Supply of Automated Telephony and Additional Services | contract | £88k | 28 Jul 2023 |
| Inform 360 | contract | £61k | 18 Nov 2022 |
| NLP and Webchat Services | contract | £130k | 23 Dec 2020 |
| Provision of Automated Intelligent enabled Telephony and Searchbot Service | contract | £196k | 14 Dec 2020 |
| Contract Surcharge | contract | £84k | 31 Jul 2018 |