Revenues and Benefits Telephone Information Service
Estimated value
£26k
Awarded value
£26k
Suppliers
1
Lots
1
Published
09 Aug 2023
Description
24/7/365 specialist IVR (interactive voice response) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us. The aim of the service is to encourage customers to self-serve where possible, and to supply information outside of office hours.
Scope
- Reference
- 009456
- Total value
- £26,401 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 13 Jun 2023 to 12 Jun 2026
- CPV classifications
- 79510000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 01 Jun 2023, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£26k
Award date
24 Apr 2023
Contract start
13 Jun 2023
Contract end
12 Jun 2026
Awarded suppliers· 1 supplier
Awarded 24 Apr 2023 · Contract period 13 Jun 2023 — 12 Jun 2026
Other contracts from Guildford Borough Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to INFORM COMMUNICATIONS LTD· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Revenues & Benefits Telephony/Chatbot Service | contract | £321k | 23 Feb 2026 |
| National Careers Service IVR/Webchat | contract | £984k | 15 Jul 2024 |
| Automated Telephony and Chatbot Services | contract | £66k | 09 Oct 2023 |
| con_22604 NLP and Webchat Services | contract | £395k | 27 Sept 2023 |
| Awarded - Supply of Automated Telephony and Additional Services | contract | £88k | 28 Jul 2023 |
| Inform 360 | contract | £61k | 18 Nov 2022 |
| NLP and Webchat Services | contract | £130k | 23 Dec 2020 |
| Provision of Automated Intelligent enabled Telephony and Searchbot Service | contract | £196k | 14 Dec 2020 |
| Self service solutions | contract | £76k | 15 Feb 2019 |
| Contract Surcharge | contract | £84k | 31 Jul 2018 |