Contact Centre Services
Estimated value
—
services
Awarded value
—
Suppliers
1
1 SME
Lots
1
1 awarded
Published
17 Nov 2023
Other contracts from Transport for Wales· 10
Most recent notices published by the same contracting authority.
| Title | Type | Value | Published |
|---|---|---|---|
| Social Brand Guardianship | contract | £6.0m | 22 Apr 2026 |
| Your Bus Journey Survey 2026/2027 | contract | — | 22 Apr 2026 |
| FOM Programme Management Support | contract | — | 07 Apr 2026 |
| Your Bus Journey Survey 2026/2027 | contract | £125k | 07 Apr 2026 |
| TfW Banking Services | contract | — | 26 Mar 2026 |
| Bus Network Design System | contract | — | 26 Mar 2026 |
| Independent Assessor (AsBo, ApBo and DeBo) for the Cardiff Central Enhancement Programme (CCEP) | contract | — | 26 Mar 2026 |
| C001348.00 - TfW Coach Purchase | call off | £2.3m | 19 Mar 2026 |
| Electric Vehicle Charge Point installation across Wales and Cross Borders Stations (Phase 2) | contract | — | 18 Mar 2026 |
| FOM Programme Management Support | contract | £556k | 17 Mar 2026 |
Other contracts awarded to Journeycall Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Concessions Contact Handling Services | contract | £14.3m | 04 Mar 2026 |
| Oyster Cards Contact Handling Services | contract | £11.5m | 27 Feb 2026 |
| Oyster Cards Fulfilment Services | contract | £600k | 27 Feb 2026 |
| Out-of-Hours Customer Support Services | contract | — | 26 Nov 2025 |
| TfL 95743 Contact Centre Outsourced Services Framework | contract | — | 05 Oct 2023 |
| Batch 9 Call off Contract - Cycle Hire Contact Centre | contract | £2.5m | 03 Mar 2022 |
| National Contact Centre | contract | — | 12 Jan 2022 |
| TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production | contract | £8.7m | 06 May 2021 |
| Additional Call Centre Capacity | contract | — | 15 Feb 2021 |
| Batch 5 Oyster Correspondence | contract | £2.5m | 30 Nov 2018 |