Call Handling
Estimated value
£36k
Awarded value
£36k
Suppliers
1
Lots
1
Published
04 Apr 2018
Description
Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council Procured via a framework - G cloud 9. service id 356177055381325. Inform are the sole supplier on this framework.
Scope
- Reference
- Call Handling 04/04/18
- Total value
- £36,361.3 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 25 May 2018 to 24 May 2019
- CPV classifications
- 48000000
Submission & procedure
- Submission deadline
- 01 Mar 2018, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£36k
Award date
02 Apr 2018
Contract start
25 May 2018
Contract end
24 May 2019
Awarded suppliers· 1 supplier
Awarded 02 Apr 2018 · Contract period 25 May 2018 — 24 May 2019
Other contracts from West Dorset District Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to INFORM COMMUNICATIONS LTD· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Revenues & Benefits Telephony/Chatbot Service | contract | £321k | 23 Feb 2026 |
| National Careers Service IVR/Webchat | contract | £984k | 15 Jul 2024 |
| Automated Telephony and Chatbot Services | contract | £66k | 09 Oct 2023 |
| con_22604 NLP and Webchat Services | contract | £395k | 27 Sept 2023 |
| Revenues and Benefits Telephone Information Service | contract | £26k | 09 Aug 2023 |
| Awarded - Supply of Automated Telephony and Additional Services | contract | £88k | 28 Jul 2023 |
| Inform 360 | contract | £61k | 18 Nov 2022 |
| NLP and Webchat Services | contract | £130k | 23 Dec 2020 |
| Provision of Automated Intelligent enabled Telephony and Searchbot Service | contract | £196k | 14 Dec 2020 |
| Self service solutions | contract | £76k | 15 Feb 2019 |