Out-of-Hours Customer Support Services
Transport for Wales Rail Limited (Utility Buyer)contractFind a Tender ↗Ref ocds-h6vhtk-05a090Procurement Act 2023Utilities regimeSME suitableVCSE suitableactive
Estimated value
—
Awarded value
£166k
Awarded 24 Nov 2025
Suppliers
1
Lots
1
1 awarded
Published
26 Nov 2025
Other contracts from Transport for Wales Rail Limited (Utility Buyer)· 10
Most recent notices published by the same contracting authority.
| Title | Type | Value | Published |
|---|---|---|---|
| Ticket Vending Machines – Conversion, Upgrade and Continued Maintenance. | contract | £7.5m | 08 May 2026 |
| MK4 OH2 Minus | contract | £15.0m | 01 May 2026 |
| MK4 Float Bogie Overhaul | contract | £600k | 03 Apr 2026 |
| Retail Ticketing Solution (RTS) | contract | — | 30 Mar 2026 |
| Contract Details Notice for Northeast Wales Station Improvements Project | contract | — | 27 Mar 2026 |
| MK4 OH2 Minus | contract | £15.0m | 26 Mar 2026 |
| Specialist Legal & HR Consultancy for Sexual Harassment and Psychological Safety Training | contract | £47k | 19 Mar 2026 |
| Fixed Term Senior Sponser | contract | £171k | 19 Mar 2026 |
| Fixed Term Senior Sponser | contract | £171k | 19 Mar 2026 |
| Specialist Legal & HR Consultancy for Sexual Harassment and Psychological Safety Training | contract | £47k | 19 Mar 2026 |
Other contracts awarded to Journeycall Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Concessions Contact Handling Services | contract | £14.3m | 04 Mar 2026 |
| Oyster Cards Contact Handling Services | contract | £11.5m | 27 Feb 2026 |
| Oyster Cards Fulfilment Services | contract | £600k | 27 Feb 2026 |
| Contact Centre Services | contract | — | 17 Nov 2023 |
| TfL 95743 Contact Centre Outsourced Services Framework | contract | — | 05 Oct 2023 |
| Batch 9 Call off Contract - Cycle Hire Contact Centre | contract | £2.5m | 03 Mar 2022 |
| National Contact Centre | contract | — | 12 Jan 2022 |
| TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production | contract | £8.7m | 06 May 2021 |
| Additional Call Centre Capacity | contract | — | 15 Feb 2021 |
| Batch 5 Oyster Correspondence | contract | £2.5m | 30 Nov 2018 |